Do you Ship Internationally ?
Yes, we do ship internationally. We ship to many countries around the world. We have physical stores in NZ and Australia. Our UK office is currently relocating. All orders are sent out through DHL.
Who should I contact if I have any queries?
You can go to our contact page here and fill out the form. We will respond as quickly as possible. Alternatively, you can call our toll free number on 0808 189 3132 (UK Only) or firstname.lastname@example.org
How do I track my order ?
How can I return a product?
Please contact 0808 189 3132 or e-mail email@example.com so that we can help you facilitate this.
How long will it take to get my package ?
Most of the time our products will get to you within 5-7 working days.
Sometimes delays happen outside of our control with courier companies, but our aim is to get our products to you as quickly as possible.
Our products are getting shipped from our logistics centre currently. Once our office has completed its relocation our delivery time will be 1-3 business days in the UK.
What shipping methods are available ?
We courier all of our products through DHL.
Do you provide any warranty ?
We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us by telephone or e-mail firstname.lastname@example.org
We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within thirty days from date of purchase.
More information on warranty info can be found under Terms & Conditions
All our products come with a 30-day money back guarantee.